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Cancellation Policy
We value our customers and their preferences; hence you may cancel your order placed with us, within a timeframe. To serve you effectively cancellation of your order is as per below -
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Cancellation of orders is possible only before the order is Invoiced for shipment. Once the Invoicing & Shipping process of an order is initiated, it cannot be cancelled.
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Cancellation of orders placed on special occasions is not possible. (These are limited occasion/ time offers and therefore cancellations are not possible.)
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There shall be no cancellation of orders placed under the same day delivery category.
Return/ Replacement Policy
We understand there are genuine reasons to return a product and we offer a 7-day return with replacement for malfunctioning products, i.e. you can request a return for a malfunctioning product within 7 days of receiving the product.
In case of a damaged/ incorrect product received, you can request a return within 3 days of receiving the product.
To be eligible for a return, the product (including all packaging, original accessories, cables, remote controllers, etc.) must be unused and in the same condition as you received it. Any used/ worn products without the original packaging intact or without all accessories, will not be accepted for return.
In all cases, if the return request is accepted, a like-to-like replacement will be provided for the damaged / defective product.
To initiate a Return, please use the form below to share all details, including proof of purchase and photos/ video of the product and issue. Our team will go through the request and once the Return request is accepted, we will arrange to pick-up the product from your place.
Please note a Shipping Fee of Rs 150/- will be charged.
We will inspect the product for defect/ damage as the case may be. We will notify you if the return is approved or not. Once approved, we will arrange for a replacement product to be delivered to you.
You can contact us for any questions/ support at contactus@punujsupre.com
Initiate a Cancellation or Replacement Request
We have strong processes and take utmost care to create and deliver high quality products to you. However, in case you want to cancel your order or have received a damaged or malfunctioning product, complete the details below and submit your request. We will evaluate your request and respond in a few working days.
Note: Please note that like-to-like replacements are provided only for damaged / defective products. The request for replacement should be raised within 24 hours from the product delivery